Privacy Policy for FINCOP Member Mobile App
Effective Date: 10/12/2024
Last Updated: 13/06/2025
App Name: FINCOP
Owner: Kabatech Computer Centre
At FINCOP, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our mobile application and related services. By using FINCOP, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full Name
- National ID or Member Number
- Phone Number
- Email Address
- Date of Birth
- Gender
- SACCO Membership Details
b. Financial Information
- Account Balances (Loans, Savings, Shares)
- Mini Statements
c. Device and Usage Information
- Operating System and Version
- App usage logs
- IP Address
- Geolocation (with your permission)
d. Communications
- Messages sent between members and SACCO
- In-app feedback and inquiries
2. How We Use Your Information
We use your information to:
- Provide access to SACCO services (loans, savings, shares)
- Display account balances and mini statements
- Process mobile money deposit transactions
- Facilitate secure communication with the SACCO
- Manage subscriptions and alerts
- Improve app functionality and customer support
- Comply with legal obligations and SACCO policies
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data. However, we may share your information with:
- Your SACCO for operational purposes
- Mobile Money operators (e.g., MTN, Airtel) during deposit processing
- Service providers (e.g., SMS gateways, hosting services) under strict confidentiality
- Regulatory authorities if required by law or for fraud prevention
4. Data Security
We implement appropriate technical and organizational security measures to protect your data, including:
- Secure servers and firewalls
- Access control and authentication
- Regular security audits
However, no system is 100% secure. We encourage you to protect your login credentials and report any suspicious activity immediately.
5. Your Rights and Choices
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal and operational limitations)
To exercise these rights, contact us at: info@kabtechofficial.com
6. Retention of Information
We retain your information as long as your SACCO membership remains active or as required by applicable laws and regulations.
7. Third-Party Links
Our app may contain links to third-party services (e.g., mobile money platforms). We are not responsible for the privacy practices of these external services.
8. Children’s Privacy
Our app is not intended for use by persons under the age of 9. We do not knowingly collect data from children without parental consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on our official website and, where appropriate, notified through the app.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
FINCOP Support
Kabatech Computer Centre
Email: info@kabtechofficial.com
Phone: +256754051165,+256782726247,+256781409444
Website: https://kabtechofficial.com/